ITpro provides VOIP services. This service is intended for customers who advertise and want to track conversions from their advertising. This service includes many features including call routing, call recording, sending emails and automatic messages to missed phones and much more
VOIP Solutions for Your Business
Traditional phone lines are slowly becoming a thing of the past. If you want to remain competitive in the modern business world, you should think about updating your phone systems with VOIP solutions. At ITpro, we offer a variety of Internet services setup solutions, including VOIP for your Los Angeles business. If you want to enjoy everything that modern technology has to offer, find out why your business needs VOIP solutions.
What Are VOIP Solutions?
Voice over Internet protocol (VOIP) refers to phone systems that are handled over the Internet instead of relying on analog phone lines. You gain access to many of the same features offered by traditional phone services, including conference calls and call waiting, along with an assortment of additional features.
VOIP solutions are basically phone services that are delivered across the Internet. These solutions provide several important benefits for Los Angeles area businesses, including reducing the cost of your communication services.
Top Features of VOIP Solutions
Implementing a VOIP solution for your business provides access to many useful communication features. Many of these features are available through a standard phone service provider. However, VOIP services provide improved integration with many popular programs and communication software.
For example, you can integrate VOIP services with your existing email client, allowing staff to answer and respond to calls directly from their email. You can also enjoy many of the following features:
- Call routing
- Custom hold music
- Voicemail to email transcription
- Auto attendant services
- Conferencing
- And dozens of other features
At ITpro, we can help you select the features that are most useful for your business. After discussing the phone services that you currently use and assessing your communication requirements, we can help plan the perfect VOIP solution.
Explore some of these useful features in more detail to find out how your business can benefit from VOIP services.
Call Routing and Auto Attendant Services
Call routing is one of the more impressive features of VOIP services. This feature is also referred to as “find me/follow me”. With this option, employees can create a list of phone numbers where they can be reached.
If someone calls the primary phone number for a staff member and he or she is unavailable, the call gets routed to the next available number until it finally reaches the staff member. This is incredibly useful for businesses with a mobile workforce, including sales staff or service technicians.
The auto attendant feature is another useful option. It is essentially a virtual receptionist. You can create an interactive menu for callers instead of simply having your customers listen to a standard ring tone until you answer. You may use this to direct calls and limit the demand on your receptionists.
Individual Phone Numbers for Your Staff
Another benefit of implementing VOIP solutions is the ability to give staff their own phone numbers. While you can add and remove phone lines with a standard phone service, the process can be costly and take several days to complete. You need to contact your phone service provider to request the extra line or to have it removed.
With VOIP services, you can quickly add or remove additional numbers. When hiring new staff, you can assign a new number without any hassle. When a staff member leaves your business, it only takes seconds to cancel the number.
Integration with Popular Software Programs
As mentioned, VOIP solutions can also integrate with existing software. If you use Microsoft Office, Outlook, or third-party email clients, you can integrate your VOIP services with these programs.
There are several important advantages to this integration. It allows your staff to quickly call clients when responding to an email or to easily add their contact data to your database. This integration can also improve inter-office communication and improve collaboration efforts.
Unlimited Party Conferencing and More
You can also use a VOIP service to handle your telephone conferencing needs. However, unlike a traditional phone line, you can easily include as many people in the conversation as you want. Instead of three-way calling, you get N-way calling. The N refers to an unlimited number of callers on the line.
There are also many more features to explore. The bottom line is that VOIP services are more efficient, cost-effective, and reliable than traditional phone lines. Now is the time to stop spending hundreds of dollars each month on an inferior communication solution. Switch to VOIP and remain competitive.
If you need assistance with VOIP or any other Internet services setup, contact us at ITpro. We offer a complete range of managed IT solutions and IT consulting services.
